Organizational report cards
In recent years, consumers, professional organizations, government officials, and third-party payers have become increasingly concerned about how to assess the quality of the services provided by organizations in both the private and the public sectors. One new approach is the organizational report...
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| Formato: | Licensed eBooks |
| Idioma: | inglês |
| Publicado em: |
Cambridge, Mass. :
Harvard University Press,
1999.
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| Acesso em linha: | https://www.jstor.org/stable/10.2307/j.ctv22jnsnr |
Sumário:
- Frontmatter
- Preface
- Contents
- Tables and Figures
- 1 Introduction
- 2 Report Cards As Policy Instruments
- 3 The Politics of Report Cards
- 4 Assessing Organizational Performance
- 5 Audiences and Their Demands
- 6 Organizational Responses
- 7 Public and Private Roles in Report Card Design
- 8 Conclusion
- Selected Guide to Organizational Report Cards
- References
- Index