Service Level Agreements : a Legal and Practical Guide.
By reading this a short, legal and practical guide to SLAs, you should be able to quickly come up to speed with some of the legal and practical issues that might arise. Negotiating the SLA and putting the SLA into action are also discussed in the pocket guide. Whilst short and easy to digest, case r...
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| Format: | Licensed eBooks |
| Language: | English |
| Published: |
Ely :
IT Governance Pub.,
2010.
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| Online Access: | https://www.jstor.org/stable/10.2307/j.ctt5hh5f2 |