High tech, high touch : library customer service through technology /
Ever-expanding technologies are raising the bar, as customers increasingly expect fast, sophisticated solutions and results in their interactions with the library. Drawing on their system of improved customer service available through technology, the authors show how automating traditional library s...
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| Формат: | Licensed eBooks |
| Язык: | английский |
| Опубликовано: |
Chicago :
American Library Association,
2003.
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| Online-ссылка: | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=110047 |