TY - GEN T1 - Organizational report cards A1 - Gormley, William T., Jr., 1950- A2 - Weimer, David Leo LA - English PP - Cambridge, Mass. PB - Harvard University Press YR - 1999 UL - https://ebooks.jgu.edu.in/Record/jstor_dda_on1282596510 AB - In recent years, consumers, professional organizations, government officials, and third-party payers have become increasingly concerned about how to assess the quality of the services provided by organizations in both the private and the public sectors. One new approach is the organizational report card, which compares the performance of organizations such as public schools, colleges, hospitals, and HMOs. This book offers the first comprehensive study of such instruments. It discusses the circumstances under which they are desirable alternatives to other policy instruments, such as regulation; how they should be designed; who is likely to use them and for what purpose; and what role, if any, government should have in their creation. Informed by cases drawn from education, health, and other policy areas, this book develops a conceptual framework for analyzing these issues. It explores the tradeoffs in measuring performance, the methods of communicating results effectively to mass and elite audiences, and the ways in which organizations respond to the data gathered. CN - HD58 SN - 9780674272989 SN - 0674272986 SN - 067464350X SN - 9780674643505 KW - Organizational effectiveness : Evaluation. KW - Efficacité organisationnelle : Évaluation. KW - Organizational effectiveness : Evaluation KW - Prestatiebeoordeling. KW - Benchmarking. KW - Overheidsinstellingen. KW - Niet-commerciële organisaties. ER -