TY  - GEN
T1  - A Complaint is a Gift Workbook : 101 Activities, Exercises, and Tools to Learn from Critical Feedback and Recover Customer Loyalty
T2  - Business professional collection
A1  - Barlow, Janelle
A2  - Holtz, Victoria
LA  - English
PP  - Place of publication not identified
PB  - Berrett-Koehler Publishers
YR  - 2022
UL  - https://ebooks.jgu.edu.in/Record/ebsco_acadsubs_on1372504436
AB  - Based on the bestselling A Complaint Is a Gift (over 275,000 copies sold), this accompanying workbook offers actionable tools that help individuals and organizations transform even the most extreme complaints into gifts that drive their business forward. --
OP  - 256
CN  - HF5415.55 .B37 2022
SN  - 9781523002993
SN  - 1523002999
KW  - Branding (Marketing)
KW  - Customer loyalty.
KW  - Word-of-mouth advertising.
KW  - Stratégie de marque.
KW  - Consommateurs : Fidélité.
KW  - Bouche-à-oreille (Publicité)
KW  - branding.
KW  - Customer Relations.
KW  - BUSINESS & ECONOMICS.
KW  - Knowledge Capital.
KW  - Communication & Social Skills.
KW  - SELF-HELP.
KW  - Customer loyalty
KW  - Word-of-mouth advertising
ER  -