Road map for the Baldrige journey a guide to effective use of the criteria for performance excellence and Baldrige-based award programs /
While the Baldrige Criteria for Performance Excellence are one of the most widely known assessment frameworks in the world, interest in the Criteria has ebbed and flowed over the years. In part this may be due to the fact that applicants are often on their own when it comes to determining how to use...
| מחבר ראשי: | |
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| פורמט: | Licensed eBooks |
| שפה: | אנגלית |
| יצא לאור: |
Milwaukee, Wisconsin :
ASQ Quality Press,
[2015]
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| גישה מקוונת: | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=3508483 |
תוכן הענינים:
- Cover
- Title page
- CIP data
- Contents
- Figures and tables
- Chapter 1
- The Need for a Road Map
- MANAGEMENT IS A YOUNG PROFESSION
- HOW WILL YOU LEAD YOUR ORGANIZATIONTHROUGH THE COMING DECADE?
- BALDRIGE PROVIDES A FRAMEWORKFOR THOSE IN PURSUIT OF EXCELLENCE
- CRITERIA DESCRIBE THE DESTINATIONBUT DO NOT PROVIDE DIRECTIONSFOR THE JOURNEY
- A DETAILED ROAD MAP FOR THE JOURNEY
- THE BALDRIGE FRAMEWORK
- OVERVIEW OF THE BOOK
- Chapter 2
- Scoring Guidelines Define Progress in the Journey to Excellence
- ADLI (APPROACH, DEPLOYMENT,LEARNING, INTEGRATION)
- IS THIS JUST ABOUTWINNING AN AWARD?
- BOM (BASIC, OVERALL, MULTIPLE)ALLOW YOU TO STAGE THE JOURNEY
- AREAS TO ADDRESS ARE THE BUILDING BLOCKSFOR PERFORMANCE EXCELLENCE
- AWARD PROGRAM A SOURCE OFCOMPREHENSIVE, OBJECTIVE FEEDBACK
- Chapter 3
- Turn-by-turn Directions for the Journey
- YEAR ONE: ESTABLISH THE FOUNDATION,STRUCTURE, AND ACCOUNTABILITIES
- YEAR TWO AND BEYOND
- SUMMARY OF THE ROAD MAP
- Chapter 4
- Recommended Key Approachesfor Categories 1-6
- LEADERSHIP
- STRATEGY
- CUSTOMERS
- MEASUREMENT, ANALYSIS,KNOWLEDGE MANAGEMENT
- WORKFORCE
- OPERATIONS
- ACCELERATING THE DESIGNOF AN OPERATING MODELFOR PERFORMANCE EXCELLENCE
- Chapter 5
- Requirements for Category 7 Results
- CATEGORY 7 RESULTS AREUSUALLY AN AFTERTHOUGHT
- LeTCI RESULTS SCORING GUIDELINES
- OVERALL REQUIREMENTS FOR RESULTS
- DEVELOP A MEASUREMENT SYSTEMALIGNED WITH CATEGORY 7 RESULTS
- USE KEY RESULT AREAS AS APLANNING AND MEASUREMENTFRAMEWORK TO ENSURE ALIGNMENT
- Chapter 6
- Integration of Planning andMeasurement Systemswith Key Results
- STRATEGIC PLAN TIES TOGETHERELEMENTS FROM ALL CATEGORIES
- KEY TERMS AND CONCEPTS
- GUIDANCE FOR STRATEGIC OBJECTIVES PLANNING
- GUIDANCE FOR STRATEGIC MEASUREMENT
- GUIDANCE FOR GOAL SETTING
- GUIDANCE FOR ACTION PLAN DEVELOPMENT.
- GUIDANCE FOR ACTION PLAN DEPLOYMENT
- THE END... AND HOPEFULLYTHE BEGINNING OF YOUR JOURNEY
- IN CLOSING
- Notes
- Index.