Kilbride, J. (2015). Road map for the Baldrige journey: A guide to effective use of the criteria for performance excellence and Baldrige-based award programs. ASQ Quality Press.
Citace podle Chicago (17th ed.)Kilbride, Joe. Road Map for the Baldrige Journey: A Guide to Effective Use of the Criteria for Performance Excellence and Baldrige-based Award Programs. Milwaukee, Wisconsin: ASQ Quality Press, 2015.
Citace podle MLA (9th ed.)Kilbride, Joe. Road Map for the Baldrige Journey: A Guide to Effective Use of the Criteria for Performance Excellence and Baldrige-based Award Programs. ASQ Quality Press, 2015.
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