Harmon, P. (2014). Business process change: A business process management guide for managers and process professionals (Third edition.). Elsevier.
Citace podle Chicago (17th ed.)Harmon, Paul. Business Process Change: A Business Process Management Guide for Managers and Process Professionals. Third edition. Amsterdam ; Boston: Elsevier, 2014.
Citace podle MLA (9th ed.)Harmon, Paul. Business Process Change: A Business Process Management Guide for Managers and Process Professionals. Third edition. Elsevier, 2014.
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