TY  - GEN
T1  - Service Level Agreements : a Legal and Practical Guide.
A1  - Desai, Jimmy
LA  - English
PP  - Ely
PB  - IT Governance Pub.
YR  - 2010
UL  - https://ebooks.jgu.edu.in/Record/ebsco_acadsubs_ocn700706561
AB  - By reading this a short, legal and practical guide to SLAs, you should be able to quickly come up to speed with some of the legal and practical issues that might arise. Negotiating the SLA and putting the SLA into action are also discussed in the pocket guide. Whilst short and easy to digest, case references and weblinks have been provided in the text so readers can find out more information about SLAs.
OP  - 117
CN  - HD9696.C62
SN  - 9781849280709
SN  - 1849280703
SN  - 184928069X
SN  - 9781849280693
KW  - Service-level agreements.
KW  - Information technology : Quality control.
KW  - Service industries : Quality control.
KW  - Qualité de service.
KW  - Technologie de l'information : Qualité : Contrôle.
KW  - Services (Industrie) : Qualité : Contrôle.
KW  - COMPUTERS : Computer Literacy.
KW  - COMPUTERS : Computer Science.
KW  - COMPUTERS : Data Processing.
KW  - COMPUTERS : Hardware : General.
KW  - COMPUTERS : Information Technology.
KW  - COMPUTERS : Machine Theory.
KW  - COMPUTERS : Reference.
KW  - COMPUTERS : General.
KW  - Service industries : Quality control
KW  - Service-level agreements
KW  - SLAs.
KW  - service level agreements.
KW  - service levels.
ER  -