Gilmore, A. (2003). Services marketing and management. Sage Publications.
芝加哥风格引文Gilmore, Audrey. Services Marketing and Management. London ; Thousand Oaks, Calif.: Sage Publications, 2003.
MLA引文Gilmore, Audrey. Services Marketing and Management. Sage Publications, 2003.
警告：这些引文格式不一定是100％准确.