APA (7th ed.) Citation

Gilmore, A. (2003). Services marketing and management. Sage Publications.

Chicago Style (17th ed.) Citation

Gilmore, Audrey. Services Marketing and Management. London ; Thousand Oaks, Calif.: Sage Publications, 2003.

MLA (9th ed.) Citation

Gilmore, Audrey. Services Marketing and Management. Sage Publications, 2003.