Cita APA (7th ed.)

Gilmore, A. (2003). Services marketing and management. Sage Publications.

Cita Chicago (17th ed.)

Gilmore, Audrey. Services Marketing and Management. London ; Thousand Oaks, Calif.: Sage Publications, 2003.

Cita MLA (9th ed.)

Gilmore, Audrey. Services Marketing and Management. Sage Publications, 2003.