Cita APA (7th ed.)

Nankervis, A. R. (2005). Managing services. Cambridge University Press.

Cita Chicago (17th ed.)

Nankervis, Alan R. Managing Services. Cambridge [England] ; New York: Cambridge University Press, 2005.

Cita MLA (9th ed.)

Nankervis, Alan R. Managing Services. Cambridge University Press, 2005.