High tech, high touch : library customer service through technology /
Ever-expanding technologies are raising the bar, as customers increasingly expect fast, sophisticated solutions and results in their interactions with the library. Drawing on their system of improved customer service available through technology, the authors show how automating traditional library s...
| Autore principale: | |
|---|---|
| Altri autori: | |
| Natura: | Licensed eBooks |
| Lingua: | inglese |
| Pubblicazione: |
Chicago :
American Library Association,
2003.
|
| Accesso online: | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=110047 |
Sommario:
- Libraries on the Internet : rationale and issues
- What libraries can learn from business
- An automatic e-mail notification system
- Dynamic Web-based event calendar with signup system
- An online meeting room reservation system
- Portals, gateways, and directories
- Local history : online obituaries, photographs, and local newspaper articles
- Online summer reading registration, tracking, and statistics
- Providing online access to users without a library card
- Stand-alone services : bookmarklets, proxy servers, and electronic reference
- Marketing web-based library services.