TY  - GEN
T1  - High tech, high touch : library customer service through technology
A1  - Jurewicz, Lynn
A2  - Cutler, Todd
LA  - English
PP  - Chicago
PB  - American Library Association
YR  - 2003
UL  - https://ebooks.jgu.edu.in/Record/ebsco_acadsubs_ocm55696448
AB  - Ever-expanding technologies are raising the bar, as customers increasingly expect fast, sophisticated solutions and results in their interactions with the library. Drawing on their system of improved customer service available through technology, the authors show how automating traditional library services can decrease staff workloads while improving speed and access for customers. Real-life lessons and visual examples from libraries who have implemented these systems provide a customizable model for your library to achieve the same goals-from offering virtual library cards to online registration for library programs. High Tech, High Touch illustrates technical solutions that really work, inspired by effective customer service strategies used by businesses. These are unique technology solutions-based on digital libraries, portals, e-mail notifications, and database interfaces to the Web-to solve everyday public library problems. Supported by narrative descriptions and screen shots, this is a springboard for designing customized library systems that address unique local service issues. Library directors, branch managers, and department heads can automate the most tedious library tasks while improving customer service and saving staff time.
OP  - 142
CN  - Z674.75.I58 J87 2003eb
SN  - 0838998526
SN  - 9780838998526
SN  - 9780838908600
SN  - 0838908608
KW  - Libraries and the Internet.
KW  - Public services (Libraries) : Technological innovations.
KW  - Customer services : Technological innovations.
KW  - Library Web sites.
KW  - Bibliothèques et Internet.
KW  - Bibliothèques : Services aux usagers : Innovations.
KW  - Service à la clientèle : Innovations.
KW  - Sites Web de bibliothèques.
KW  - LANGUAGE ARTS & DISCIPLINES : Library & Information Science : General.
KW  - Customer services : Technological innovations
KW  - Libraries and the Internet
KW  - Library Web sites
KW  - Dienstverlening.
KW  - Bibliotheken.
KW  - Informatietechnologie.
KW  - Electronic book.
ER  -