Jurewicz, L., & Cutler, T. (2003). High tech, high touch: Library customer service through technology. American Library Association.
Citace podle Chicago (17th ed.)Jurewicz, Lynn, a Todd Cutler. High Tech, High Touch: Library Customer Service Through Technology. Chicago: American Library Association, 2003.
Citace podle MLA (9th ed.)Jurewicz, Lynn, a Todd Cutler. High Tech, High Touch: Library Customer Service Through Technology. American Library Association, 2003.
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