Jurewicz, L., & Cutler, T. (2003). High tech, high touch: Library customer service through technology. American Library Association.
Cita Chicago (17th ed.)Jurewicz, Lynn, i Todd Cutler. High Tech, High Touch: Library Customer Service Through Technology. Chicago: American Library Association, 2003.
Cita MLA (9th ed.)Jurewicz, Lynn, i Todd Cutler. High Tech, High Touch: Library Customer Service Through Technology. American Library Association, 2003.
Atenció: Aquestes cites poden no estar 100% correctes.