TY  - GEN
T1  - Performance Research Associates' Delivering knock your socks off service.
A2  - Zemke, Ron
A2  - Anderson, Kristin, 1962-
LA  - English
PP  - New York
PB  - American Management Association
YR  - 2003
ED  - 3rd ed. revisions /
UL  - https://ebooks.jgu.edu.in/Record/ebsco_acadsubs_ocm52238560
OP  - 184
NO  - Revised edition of: Delivering knock your socks off service / Kristin Anderson, Ron Zemke. 1998.
CN  - HF5415.5 .A53 2003eb
SN  - 0814426891
SN  - 9780814426890
SN  - 081440765X
SN  - 9780814407653
SN  - 0814479707
KW  - Customer services.
KW  - Service à la clientèle.
KW  - BUSINESS & ECONOMICS : Customer Relations.
KW  - Customer services
ER  -