Tohutoro APA (7th ed.)

Performance Research Associates, Zemke, R., & Anderson, K. (2003). Performance Research Associates' Delivering knock your socks off service (3rd ed. revisions.). American Management Association.

Tohutoru Kātū Chicago (17th ed.)

Performance Research Associates, Ron Zemke, me Kristin Anderson. Performance Research Associates' Delivering Knock Your Socks off Service. 3rd ed. revisions. New York: American Management Association, 2003.

Tohutoro MLA (9th ed.)

Performance Research Associates, et al. Performance Research Associates' Delivering Knock Your Socks off Service. 3rd ed. revisions. American Management Association, 2003.