WILLIE'S WAY;6 SECRETS FOR WOOING, WOWING, AND WINNING CUSTOMERS AND THEIR LOYALTY
Lessons unlearned : 25 years in customer service /
The service pro : creating better, faster, and different customer experiences /
Designing experiences /
Performance Research Associates' Delivering knock your socks off service.
Delivering knock your socks off service /
Customer-centric marketing : supporting sustainability in the digital age /
An introduction to service design /
Electronic customer relationship management /
Service encounters in tourism, events and hospitality : staff perspectives /
Mastering Zendesk : master the art of providing effective IT services to your customers by leveraging Zendesk /
Enhancing customer experience in the service industry : a global perspective /
Customer relations /
Mística por el cliente : caso Colpatria sobre CRM y gestión de clientes /
L'analisi dell'innovazione nei servizi professionali.
The daily you : how the new advertising industry is defining your identity and your worth /
Customer relationship management : how to turn a good business into a great one! /
Microsoft dynamics CRM 2011 scripting cookbook /
Accelerating Nonprofit Impact with Salesforce : Implement Nonprofit Cloud for Efficient and Cost-Effective Operations to Drive Your Nonprofit Mission.
Advanced customer analytics : targeting, valuing, segmenting and loyalty techniques /
Technology mediated service encounters /
Helping the difficult library patron : new approaches to examining and resolving a long-standing and ongoing problem /
Salesforce CRM - the definitive admin handbook : learn how to successfully administer, build, and manage Salesforce CRM and Salesforce mobile solutions using real-world and best practice techniques /
Salesforce Lightning reporting and dashboards : create, customize, and manage your Salesforce reports and dashboards with Lightening Experience /
Surfing the long summer : how market leaders grow faster than their markets /
Informal Modes of Governance in Customer Producer Relations : the Electronic Industry in the Greater Pearl River Delta (China).
Shopping revolution : how retailers succeed in an era of endless disruption accelerated by COVID-19 /
The customer-base audit : the first step on the journey to customer centricity /
Microsoft Dynamics 365 Project Operations : Deliver Profitable Projects with Effective Project Planning and Productive Operational Workflows.
Webcare : een tool voor relatiemanagement /
TRUST;CREATING THE FOUNDATION FOR ENTREPRENEURSHIP IN DEVELOPING COUNTRIES.
Salesforce CRM - the definitive admin handbook : successfully administer Salesforce CRM and Salesforce mobile implementations with best practices and real-world scenarios /
Service innovation : organizational responses to technological opportunities & market imperatives /
New routes to library success : 100+ ideas from outside the stacks /
High tech, high touch : library customer service through technology /
The consumer in public services : choice, values and difference /
Service quality measurement : issues and perspectives /
Class acts : service and inequality in luxury hotels /
Implementing service quality based on ISO/IEC 20000 : a management guide, third edition /
Responding to rapid change in libraries : a user experience approach /
Implementación de calidad de servicio basada en ISO/IEC 20000 : una guía de gestión /
Implementierung von Service-Qualität basierend auf ISO / IEC 20000 : ein Management-Leitfaden /
Phone Clones : Authenticity Work in the Transnational Service Economy /
The passenger experience of air travel : a critical approach /
Talking about Machines : an Ethnography of a Modern Job.