Business performance measurement : theory and practice /
Business performance measurement : unifying theories and integrating practice /
Integrated performance management : a guide to strategy implementation /
The joy of lean : transforming, leading, and sustaining a culture of engaged team performance /
Building a Total Quality Culture.
Total quality management /
ASQ Certified Manager of Quality/Organizational Excellence Handbook
Managing operations : your guide to getting it right /
The new bureaucracy : quality assurance and its critics /
The wise company : how companies create continuous innovation /
Everything you want to know about Organisational Change.
Efectos del sistema de gestión de la calidad en las entidades del sector público
Total quality management in education /
The making of a world-class organization /
The healthcare quality book : vision, strategy, and tools /
Lean-six sigma for the public sector : leveraging continuous process improvement to build better governments /
Quality management in archaeology /
Office Lean : understanding and implementing Flow in a professional and administrative environment /
Sistema Pedagógico de Gestión de la Calidad (SPGC) en Instituciones Educativas.
Road map for the Baldrige journey a guide to effective use of the criteria for performance excellence and Baldrige-based award programs /
Reinventing the workplace : how business and employees can both win /
Enjeux de l'éthique professionnelle - Tome I : Codes et comités d'éthique.