Salesforce CRM : the Definitive Admin Handbook.
Salesforce Lightning reporting and dashboards : create, customize, and manage your Salesforce reports and dashboards with Lightening Experience /
Salesforce CPQ implementation handbook : configure salesforce CPQ products to close more deals and generate higher revenue for your business /
Automating Salesforce Marketing Cloud : reap all the benefits of the SFMC platform and increase your productivity with the help of real-world examples /
Learning Salesforce Visual Workflow and Process Builder - Second Edition.
The nonprofit sector : a research handbook /
A voice for nonprofits /
Nonprofits in crisis : economic development, risk, and the philanthropic Kuznets curve /
Pathways to nonprofit excellence /
The state of nonprofit America /
Voluntary regulation of NGOs and nonprofits : an accountability club framework /
Learning why and how : a reader in managing nonprofit and voluntary organizations /
Starting and running a nonprofit organization /
The third sector : community organizations, NGOs, and nonprofits /
Partnerships the nonprofit way : what matters, what doesn't /
Transforming Public and Nonprofit Organizations : Stewardship for Leading Change.
Funding policies and the nonprofit sector in Western Canada : evolving relationships in a changing environment /
Effective fundraising for nonprofits : real-world strategies that work /
Technology mediated service encounters /
Customer relations /
Helping the difficult library patron : new approaches to examining and resolving a long-standing and ongoing problem /
Electronic customer relationship management /
Salesforce CRM - the definitive admin handbook : learn how to successfully administer, build, and manage Salesforce CRM and Salesforce mobile solutions using real-world and best practice techniques /
Customer relationship management : how to turn a good business into a great one! /
Surfing the long summer : how market leaders grow faster than their markets /
Informal Modes of Governance in Customer Producer Relations : the Electronic Industry in the Greater Pearl River Delta (China).
Designing experiences /
Mística por el cliente : caso Colpatria sobre CRM y gestión de clientes /
Shopping revolution : how retailers succeed in an era of endless disruption accelerated by COVID-19 /
The customer-base audit : the first step on the journey to customer centricity /
Service encounters in tourism, events and hospitality : staff perspectives /
WILLIE'S WAY;6 SECRETS FOR WOOING, WOWING, AND WINNING CUSTOMERS AND THEIR LOYALTY
Microsoft Dynamics 365 Project Operations : Deliver Profitable Projects with Effective Project Planning and Productive Operational Workflows.
Webcare : een tool voor relatiemanagement /
TRUST;CREATING THE FOUNDATION FOR ENTREPRENEURSHIP IN DEVELOPING COUNTRIES.
Salesforce CRM - the definitive admin handbook : successfully administer Salesforce CRM and Salesforce mobile implementations with best practices and real-world scenarios /
Microsoft dynamics CRM 2011 scripting cookbook /
Accelerating Nonprofit Impact with Salesforce : Implement Nonprofit Cloud for Efficient and Cost-Effective Operations to Drive Your Nonprofit Mission.