Outsourcing library technical services operations : practices in academic, public, and special libraries /
Fundamentals of electronic resources management /
Oral history in your library : create shelf space for community voice /
Forging the future of special collections /
The evaluation and measurement of library services /
Assessing service quality : satisfying the expectations of library customers /
Audiobooks for youth : a practical guide to sound literature /
Marketing library and information services : international perspectives /
Comics and critical librarianship : reframing the narrative in academic libraries /
Profiles of academic library reference services management /
Stellar customer service : training library staff to exceed expectations /
Special Libraries Worldwide : a Collection of Papers Prepared for the Section of Special Libraries.
Special collections in children's literature : an international directory /
The library innovation toolkit : ideas, strategies, and programs /
International directory of libraries for the blind.
The purpose-based library : finding your path to survival, success, and growth /
Accessibility for persons with disabilities and the inclusive future of libraries /
Trends in research data services in academic research libraries /
IN-SERVICE TRAINING AND DEVELOPMENT OF TECHNICAL LIBRARIES.
Yes! on demand : how to create winning, customized library service /
Rethinking library technical services : redefining our profession for the future /