The network is your customer : five strategies to thrive in a digital age /
Mediating the tourist experience : from brochures to virtual encounters /
TRIGGER FINGERS;PERSONAL BRANDING THROUGH STORYTELLING.
Myths of PR : all publicity is good publicity and other popular misconceptions /
In the news : the practice of media relations in Canada /
Organize /
Much ado about culture : North American trade disputes /
Social strategy : how we profit from social media /
Twitter and tear gas : the power and fragility of networked protest /
Accounts, excuses, and apologies : image repair theory extended /
Total exposure : controlling your company's image in the glare of the business media explosion /
Electronic customer relationship management /
Wired TV : laboring over an interactive future /
Customer-centric marketing : supporting sustainability in the digital age /
Social Media Learning : Novel Text Analytics for Geolocation and Topic Modeling.
Social Evolution and Inclusive Fitness Theory /
Ciudadanías conectadas, sociedades en conflicto : investigaciones sobre medios de comunicación, redes sociales y opinión pública /
Theorising media : power, form and subjectivity /
Transgression 2.0 : media, culture, and the politics of a digital age /
Media capture : how money, digital platforms, and governments control the news /
Information 2.0 : new models of information production, distribution and consumption /
False mirrors : the weaponization of social media in Russia's operation to annex Crimea.
Participation in public and social media interactions /
Social media made me rich : here's how it can do the same for you /
New media and religious transformations in Africa /
Strategic planning for social media in libraries /
Semantic Web technologies and social searching for librarians /
Educating educators with social media /
Social Media and the Automatic Production of Memory Classification, Ranking and the Sorting of the Past.
Social media and social work : implications and opportunities for practice /
Indigenous peoples rise up : the global ascendency of social media activism /
The constitution of knowledge : a defense of truth /
Emerging dynamics in audiences' consumption of trans-media products : the cases of Mad Men and Game of Thrones as a comparative study between Italy and New Zealand /
Digital contention in a divided society : social media, parades and protests in Northern Ireland /
Molecular capture : the animation of biology /
Hidden heretics = Bahalṭene apiḳorshim : Jewish doubt in the digital age /
Collaborative media : production, consumption, and design interventions /
The whole world is texting : youth protest in the information age /
Technology mediated service encounters /
Customer relations /
Helping the difficult library patron : new approaches to examining and resolving a long-standing and ongoing problem /
Salesforce CRM - the definitive admin handbook : learn how to successfully administer, build, and manage Salesforce CRM and Salesforce mobile solutions using real-world and best practice techniques /
Customer relationship management : how to turn a good business into a great one! /
Salesforce Lightning reporting and dashboards : create, customize, and manage your Salesforce reports and dashboards with Lightening Experience /
Surfing the long summer : how market leaders grow faster than their markets /
Informal Modes of Governance in Customer Producer Relations : the Electronic Industry in the Greater Pearl River Delta (China).
Designing experiences /
Mística por el cliente : caso Colpatria sobre CRM y gestión de clientes /
Shopping revolution : how retailers succeed in an era of endless disruption accelerated by COVID-19 /
The customer-base audit : the first step on the journey to customer centricity /
Service encounters in tourism, events and hospitality : staff perspectives /
WILLIE'S WAY;6 SECRETS FOR WOOING, WOWING, AND WINNING CUSTOMERS AND THEIR LOYALTY
Microsoft Dynamics 365 Project Operations : Deliver Profitable Projects with Effective Project Planning and Productive Operational Workflows.
Webcare : een tool voor relatiemanagement /
TRUST;CREATING THE FOUNDATION FOR ENTREPRENEURSHIP IN DEVELOPING COUNTRIES.
Salesforce CRM - the definitive admin handbook : successfully administer Salesforce CRM and Salesforce mobile implementations with best practices and real-world scenarios /
Microsoft dynamics CRM 2011 scripting cookbook /
Customer encounters on twitter : a study of positive evaluation and complaint management on english corporate profiles /
Subaltern social groups a critical edition of prison notebook 25
Can't pay, won't pay : the case for economic disobedience and debt abolition /
Modern lusts : Ernest Borneman /
Columbia business school.
The paradoxical republic austria 1945-2020 /
Allies in air power : a history of multinational air operations /
Abandoned : America's lost youth and the crisis of disconnection /
Ukraine in history and stories : essays by Ukrainian intellectuals /
Revolutions /
The austrian revolution /
Hire purpose : how smart companies can close the skills gap /
Muthanna / mirror writing in islamic calligraphy : history, theory, and aesthetics /
Practical project risk management, third edition : the atom methodology /
The civilizations of Africa : a history to 1800 /
Allegory in early Greek philosophy /
Crossing boundaries : a traveler's guide to world peace /
Indian secularism : a social and intellectual history, 1890-1950 /