Conducting the reference interview : a how-to-do-it manual for librarians /
IM and SMS Reference Services for Libraries : (THE TECH SET® #19).
The librarian's Internet survival guide : strategies for the high-tech reference desk /
Fundamentals of electronic resources management /
Successful enquiry answering every time : thinking your way from problem to solution /
The no-nonsense guide to research support and scholarly communication /
Profiles of academic library reference services management /
Managing digital resources in libraries /
Using LibGuides to Enhance Library Services : a LITA Guide /
The reference librarian's bible : print and digital reference resources every library should own /
International directory of libraries for the blind.
The community networking handbook /
Library and information services in Hong Kong /
The no shelf required guide to e-book purchasing /
Practical steps to digital research : strategies and skills for school libraries /
Yes! on demand : how to create winning, customized library service /
Business planning for digital libraries : international approaches /
Web scale discovery services /
Reference and information services : an introduction /