Conducting the reference interview : a how-to-do-it manual for librarians /

IM and SMS Reference Services for Libraries : (THE TECH SET® #19).

The librarian's Internet survival guide : strategies for the high-tech reference desk /

Fundamentals of electronic resources management /

Successful enquiry answering every time : thinking your way from problem to solution /

The no-nonsense guide to research support and scholarly communication /

Profiles of academic library reference services management /

Managing digital resources in libraries /

Using LibGuides to Enhance Library Services : a LITA Guide /

The reference librarian's bible : print and digital reference resources every library should own /

International directory of libraries for the blind.

The community networking handbook /

Library and information services in Hong Kong /

The no shelf required guide to e-book purchasing /

Practical steps to digital research : strategies and skills for school libraries /

Yes! on demand : how to create winning, customized library service /

Business planning for digital libraries : international approaches /

Business planning for digital libraries : international approaches /

Business planning for digital libraries : international approaches /

Web scale discovery services /

Reference and information services : an introduction /

Conducting the reference interview : a how-to-do-it manual for librarians /

Successful enquiry answering every time : thinking your way from problem to solution /

Reference and information services : an introduction /

IM and SMS Reference Services for Libraries : (THE TECH SET® #19).

Conducting the reference interview : a how-to-do-it manual for librarians /

Reference and information services : an introduction /

Reference and information services : an introduction /