Service Level Agreements : a Legal and Practical Guide.
Deploying IP and MPLS QoS for multiservice networks : theory and practice /
Analytic methods of systems and software testing /
Testing and quality assurance for component-based software /
Network quality of service /
Beyond degrees : professional learning for knowledge services /
The definitive guide to IT service metrics /
No one of us is as strong as all of us : services, catalogs and portfolios : stories in transforming ITIL best practice into operational success /
Organic Service-Level Management in Service-Oriented Environments
Fuzzing for software security testing and quality assurance /
Energy efficient digital networks and data centers : technology and policy issues /
Integrated measurement-- KPIs and metrics for ITSM : a narrative account /
ITIL Lifecycle Essentials : Your Essential Guide for the ITIL Foundation Exam and Beyond.
Implementación de calidad de servicio basada en ISO/IEC 20000 : una guía de gestión /
Service quality measurement : issues and perspectives /
Information and communication technologies for development in Africa.
Information handling in offices and archives /
Information 2.0 : new models of information production, distribution and consumption /
Globalization and the humanities /
Cross-national information and communication technology policies and practices in education /
Mediated interpersonal communication /
Children, ICTs and development : capturing the potential, meeting the challenges /
INTRODUCTION TO COMPUTER INFORMATION SYSTEMS /
Building Hawaii's innovation economy : summary of a symposium /
Careers in health information technology /
Strategies and priorities for information technology at the Centers for Medicare and Medicaid Services /
The Dynamics of broadband markets in Europe : realizing the 2020 digital agenda /
China's path to innovation /
Theories, Practices and Examples for Community and Social Informatics.
Evaluation of rail technology : a practical human factors guide /
e-Learning, e-Business, Enterprise Information Systems, and e-Government.
Extension of Technologies : From Labs to Farms /
Praxishandbuch Prozessmanagement in Bibliotheken und Informations- einrichtungen /
Managing information and knowledge in the public sector /
Information and communication technology and peacebuilding : summary of a workshop /
IT outsourcing contracts : a legal and practical guide /