Enhancing customer experience in the service industry : a global perspective /
Services marketing and management /
Management of service businesses in Japan /
Servitization Strategy and Managerial Control /
Supply chain management : applications for manufacturing and service industry /
Shared services as a new organizational form /
The Service Organization : How to Deliver and Lead Successful Services, Sustainably.
Service innovation : organizational responses to technological opportunities & market imperatives /
Service quality measurement : issues and perspectives /
The Manager's Guide to Simple, Strategic, Service-Oriented Business Continuity.
Principles of management /
L'analisi dell'innovazione nei servizi professionali.
Mastering Zendesk : master the art of providing effective IT services to your customers by leveraging Zendesk /
Management.
Global trade in services : fear, facts, and offshoring /
Business performance measurement and management /
Leadership in the eye of the storm : putting your people first in a crisis /
Constituting Management : Markets, Meanings, and Identities.
AMA management handbook /
Stakeholder management /
Managing services /
The World Trade Organization and trade in services /
Who's buying household furnishings, service, and supplies.
Handbook of research in mass customization and personalization /
Services trade in the Western Hemisphere : liberalization, integration, and reform /
Firm interests : how governments shape business lobbying on global trade /
Productivity in the U.S. services sector : new sources of economic growth /
Service Level Agreements : a Legal and Practical Guide.
Service economies : militarism, sex work, and migrant labor in South Korea /
Accounting for services : the economic development of the Indonesian service sector, ca. 1900-2000 /
The harms of work : an ultra-realist account of the service economy /
Service encounters in tourism, events and hospitality : staff perspectives /
Services and employment : explaining the U.S.-European gap /
WTO--trade in services /
An introduction to service design /
Borders in service : enactments of nationhood in transnational call centres /
Caring on the clock : the complexities and contradictions of paid care work /
If we can win here : the new front lines of the labor movement /
An archipelago of care : Filipino migrants and global networks /
Casino women : courageous in unexpected places /
Making Care Count : a century of gender, race, and paid care work /