Delivering knock your socks off service /
An introduction to service design /
WILLIE'S WAY;6 SECRETS FOR WOOING, WOWING, AND WINNING CUSTOMERS AND THEIR LOYALTY
The service pro : creating better, faster, and different customer experiences /
Lessons unlearned : 25 years in customer service /
Designing experiences /
The customer-base audit : the first step on the journey to customer centricity /
Plurality and cultural specificity of service design in East and Southeast Asia /
L'analisi dell'innovazione nei servizi professionali.
Service quality measurement : issues and perspectives /
Service encounters in tourism, events and hospitality : staff perspectives /
The daily you : how the new advertising industry is defining your identity and your worth /
Enhancing customer experience in the service industry : a global perspective /
Mastering Zendesk : master the art of providing effective IT services to your customers by leveraging Zendesk /
Service innovation : organizational responses to technological opportunities & market imperatives /
Mística por el cliente : caso Colpatria sobre CRM y gestión de clientes /
The consumer in public services : choice, values and difference /
The Universal Service Desk (USD) implementing, controlling and improving service delivery.
Project stakeholder management /
Implementierung von Service-Qualität basierend auf ISO / IEC 20000 : ein Management-Leitfaden /
Performance Research Associates' Delivering knock your socks off service.
New routes to library success : 100+ ideas from outside the stacks /
High tech, high touch : library customer service through technology /
Class acts : service and inequality in luxury hotels /
Implementing service quality based on ISO/IEC 20000 : a management guide, third edition /
Responding to rapid change in libraries : a user experience approach /
Implementación de calidad de servicio basada en ISO/IEC 20000 : una guía de gestión /
Phone Clones : Authenticity Work in the Transnational Service Economy /
The passenger experience of air travel : a critical approach /
Talking about Machines : an Ethnography of a Modern Job.